🔍 New Insights experience
- Insights in one place: A new Insights view brings important patterns across conversations into a single workspace. — Teams can review key findings faster without piecing them together across multiple conversations.
- Automatic insight generation: Insights now build automatically as soon as enough data is ready. — You can move from raw conversation data to useful takeaways with less manual effort.
- Richer insight details: Each insight now includes a summary, impact counts, supporting examples, and suggested next steps. — It is easier to understand what is happening, how much it matters, and what action to take.
- Source conversation access: You can open the original conversation directly from an insight. — This gives teams the context they need to validate findings and investigate further.
⏳ Clearer analysis progress and recovery
- Visible progress while Insights load: The Insights page now shows progress updates while analysis is running. — Users can see that work is in progress instead of wondering whether analysis has stalled.
- Helpful guidance when data is limited: If there is not enough conversation data or the current filter is too narrow, the page explains what to do next. — Teams can fix setup or filtering issues more quickly and get to results sooner.
- Retry after errors: You can retry analysis directly from the Insights page if something goes wrong. — This reduces interruptions and makes it easier to recover without leaving the workflow.
💬 Faster feedback review
- Feedback shown in conversations: Thumbs up and thumbs down feedback now appears directly inside conversation views. — Reviewers can immediately connect feedback to the exact response it refers to.
- Feedback navigation shortcuts: You can move through feedback events from the conversation navigation area. — This makes feedback review quicker, especially when working through longer conversations.
🎯 More useful filtering
- Filter by feedback sentiment: Explorer now supports filtering conversations by positive or negative feedback. — Teams can quickly focus on successful experiences or investigate problem areas.
- Cleaner saved filter behavior: Feedback selections now carry through more consistently in saved filters and active filter chips. — It is easier to reuse important views without having to rebuild filters each time.
📊 More consistent reporting over time
- Dashboard respects active time range: The Dashboard now follows the time range from your active filter. — Reports stay aligned across views, making comparisons and analysis more reliable.
- Time ranges saved more reliably: Saved filters now remember selected time ranges more consistently, including longer lookback windows. — You are more likely to see the same results when returning to saved views later.