🔎 Faster, more consistent filtering
- Universal filter bar across key pages: The same filter bar is now available on Dashboard, Explorer, Account, and User pages, with support for using the same saved filters and criteria across those views. — Teams can move between pages without rebuilding their analysis each time.
- Quick shortcuts for wins and issues: New All Wins and All Issues shortcuts make it easier to focus on positive or negative customer signals. — Users can get to the right conversations and trends faster.
- Clearer scoped profile results: Profile pages now show locked context filters when results are limited to a specific account or user. — It is easier to understand exactly what data is being shown.
- Improved Explorer starting view: Explorer now opens to Conversations by default and shows clearer start times and turn counts. — Users can review conversation activity more quickly with less setup.
💡 More actionable insights
- Recommendations appear first: Insight details now show recommendations before supporting evidence. — Users can find the next step faster without scanning through the full explanation first.
- Higher-quality insight generation: Insight generation has been improved to produce more focused results with clearer supporting evidence. — Teams can act on insights with more confidence.
- Export options are clearer: The export action now reflects support for both Jira and Linear. — Users can more easily send insights into the tools where work gets tracked.
📊 Clearer dashboards and profile views
- Complete yearly chart data: Dashboard yearly charts now display complete data across metrics. — Users get a more accurate view of performance over time.
- Faster page loading with placeholders: Dashboard and profile pages now load faster and show loading placeholders while content is prepared. — Pages feel more responsive and users get better feedback while waiting.
- Improved chart labels and links: Chart labels and View in Explorer links are clearer and remain aligned with the selected time range. — Users can interpret charts more easily and drill into the right data.
⚙️ More control for admins
- Branding and logo management: Admins can now manage organization branding and customer account logos directly. — Teams can keep their workspace and customer records better organized and on-brand.
- Manual name edits are preserved: Admins can correct account and user names without those changes being overwritten by future imports. — Data stays cleaner and requires less repeated manual cleanup.
- Faster organization switching: Staff users can switch between organizations more quickly from the admin area, including with keyboard navigation. — Multi-org workflows take fewer clicks and feel faster.
🛠️ Smoother setup, imports, and reliability
- Clearer import and setup guidance: Magic Importer copy is clearer, import error links now open the exact row with an issue, and successful SDK setup now shows a clearer confirmation modal. — Teams can complete setup and fix import problems with less guesswork.
- External source links in conversations: Conversations can now show an external source link directly in the header when one is available. — Users can jump to the original source more easily for added context.
- Improved handling for heavy workloads: Large message bodies, reindexing jobs, and insight generation retries are now handled more reliably, and saved filter names can be reused safely across organizations. — The product works more consistently at scale and is easier to manage across teams.